Membership Terms

Last updated: 22nd October 2026

These terms apply when you join the fCMO Portal. Please read them before you sign up. By completing checkout, you agree to them.

1. Who we are

The fCMO Portal is provided by Online Marketing Genies (ABN 57 063 809 947), Brisbane, Queensland ("we", "us", "our"). "You" means the person or business that buys a membership.

2. What your membership includes

Your membership gives you access to the fCMO Portal for the plan you choose:

Plan

Monthly

Annual

Includes

Portal

$197

$1,970

All 42 modules and six rooms, the 90-day roadmap, Operator's Toolkit, monthly scorecard templates, community access and monthly group office hours

Portal + Advisory

$497

$4,970

Everything in Portal, plus fortnightly live hot seats, Ask the Strategist written support, a quarterly planning sprint and a monthly campaign review

fCMO Partner

$1,497

$14,970

Everything in Portal + Advisory, plus a monthly 60-minute 1:1 strategy session, a quarterly 1:1 strategy review, priority support and agency or contractor brief reviews

All prices are in Australian dollars and include GST. We'll send you a tax invoice for every payment.

We may update the content, tools and schedule of the portal over time. We won't remove a core inclusion of your plan without telling you at least 30 days beforehand. If a change materially reduces what you receive, you can cancel and, for annual plans, receive a pro-rata refund for the unused months.

3. Live sessions and response times

• Live sessions (office hours, hot seats and planning sprints) run on Brisbane time (AEST). Recordings are made available in the portal where possible.

• Ask the Strategist questions (Advisory and Partner plans) are answered within 48 business hours.

• fCMO Partner 1:1 sessions are booked through our calendar. Sessions cancelled with less than 24 hours' notice may not be rescheduled, and unused sessions don't roll over to the next month.

• fCMO Partner is limited to 10 members at a time. We may run a waitlist when it's full.

4. Billing and renewal

• Monthly plans are billed on the day you join and then on the same date each month, until you cancel.

• Annual plans are billed upfront and renew automatically each year. We'll email you at least 14 days before each renewal.

• Payments are processed securely by our payment provider. We don't store your full card details.

• If a payment fails, we'll let you know and retry over the following 3 days. If it's still unpaid after that, we may pause your access until the payment is made.

5. Founding member rate

If you joined as a founding member, you receive 30% off the standard monthly price of your plan. The founding rate:

• stays locked in for as long as your membership stays active on the same plan

• applies to monthly billing only

• ends if you cancel, or if your membership is cancelled for non-payment. If you rejoin later, standard pricing applies

6. Changing plans

You can upgrade at any time, and the change applies straight away. We'll charge the difference for the rest of your current billing period. Downgrades take effect from your next billing date.

7. Cancellation and refunds

• Monthly plans: cancel any time from your account settings or by emailing [email protected]. Your access continues until the end of the billing period you've paid for. We don't refund part months.

• Annual plans: you can request a full refund within 7 days of your first annual payment. After that, you can cancel any time to stop the next renewal, and your access continues until the end of the paid year.

• There is no lock-in contract on monthly plans. For fCMO Partner, we recommend at least three months, because strategy needs a full 90-day cycle to show results, but this isn't a requirement.

Nothing in these terms limits your rights under the Australian Consumer Law. If our services aren't provided with due care and skill, or don't do what we said they would, you may be entitled to a remedy, including a refund.

8. Results

The fCMO Portal gives you strategy, tools, guidance and accountability. Results depend on many things outside our control, including your market, your offer, your budget and how you implement the work. We don't guarantee specific outcomes such as revenue, leads, rankings or return on ad spend.

Our guidance is general marketing advice. It isn't legal, financial, tax or accounting advice. Get advice from a qualified professional for those matters.

9. Your account and the community

• Your membership is for you and your business. Please don't share your login. If you'd like team members to have access, contact us about team access.

• Be respectful in the community and live sessions. Don't post anything unlawful, misleading, abusive or promotional spam.

• Treat what other members share as confidential. Don't share their information, screenshots or recordings outside the portal.

• We may suspend or end your membership if you seriously or repeatedly breach these terms. If we do, we'll tell you why and, where it's fair, refund any unused prepaid period.

10. Recordings

Live sessions may be recorded and shared in the portal for other members. If you'd rather not appear in a recording, keep your camera off and use the chat, or let us know and we'll edit you out where practical. Hot seat recordings may include the details of your business that you choose to share.

11. Intellectual property

• Our content: the modules, videos, templates, frameworks and tools in the portal belong to us. You can use and adapt them for your own business, but you can't resell, republish or share them with people outside your membership.

• Your content: anything you create with our templates for your business belongs to you. Information about your business that you share with us stays yours.

• Case studies: we'll only share your results, name, photo or testimonial publicly with your permission.

12. Our liability

To the extent permitted by law, including the Australian Consumer Law:

• we aren't liable for indirect or consequential loss, such as lost profits or lost opportunities

• our total liability to you for any claim is limited to the membership fees you paid us in the 12 months before the claim

• where the law allows, our liability for a failure to meet a consumer guarantee is limited to supplying the services again or paying the cost of having them supplied again.

13. Privacy

We handle your personal information in line with our Privacy Policy.

14. Changes to these terms

We may update these terms from time to time. We'll email you at least 30 days before a change that affects you takes effect. If you don't agree with the change, you can cancel before it starts.

15. Governing law

These terms are governed by the laws of Queensland, Australia. Before taking any formal action, we both agree to try to resolve any concern by talking it through first.